All packages at Lumina HR Consulting will require an initial consultation. These consultations are free of charge and can vary from 30 minutes to one hour. The time listed on the booking page is for consultation purposes only and does not reflect the amount of time spent working with the client on the package purchased. 

At Lumina HR Consulting USA, we are committed to providing exceptional service and ensuring the utmost satisfaction of our clients. However, please note that all sales are final, and we do not offer refunds under any circumstances.

No Refunds Policy - Due to the nature of our services and the significant time and resources invested, we maintain a strict no-refunds policy. By purchasing our services, you acknowledge and agree to this policy. This policy applies to all services provided, including but not limited to consultations, workshops, training sessions, and any other service offerings.

Exceptions and Discretion - While we strive to meet and exceed your expectations, we understand that there may be extraordinary circumstances. In such cases, Lumina HR Consulting USA reserves the right to address these on a case-by-case basis at our sole discretion. Any decision made by our management regarding exceptions to this policy will be final and binding.

Service Issues and Resolution - If you encounter any issues with our services, we encourage you to contact us immediately. Our team is dedicated to resolving any problems efficiently and to your satisfaction. We believe in proactive communication and will work closely with you to address any concerns.

Contact Information For any inquiries or further clarification regarding our refund policy, please contact our customer support team:

Email: support@luminahrconsultingusa.com

Phone: (252) 242 - 0770

Address: Lumina HR Consulting L.L.C PO Box 27 West Pittsburg, PA 16160

Acceptance of this Policy By engaging our services, you confirm that you have read, understood, and agree to be bound by the terms of this refund policy. Your purchase signifies your acceptance and acknowledgment of this no-refunds policy.

Thank you for choosing Lumina HR Consulting USA. We appreciate your business and your understanding of our policies.

Welcome to Lumina HR Consulting

These terms and conditions outline the rules and regulations for the use of the Lumina HR Consulting L.L.C Website, located at www.luminahrconsultingusa.com. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Lumina HR Consulting lL.L.C if you do not agree to take all of the terms and conditions stated on this page.

Cookies

We employ the use of cookies. By accessing Lumina HR Consulting L.L.C, you agreed to use cookies in agreement with the Lumina HR Consulting L.L.C Privacy Policy.

License

Unless otherwise stated, Lumina Career HR Consulting L.L.C  and/or its licensors own the intellectual property rights for all material on Lumina HR Consulting L.L.C. All intellectual property rights are reserved. You may access this from Lumina HR Consulting L.L.C for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from Lumina HR Consulting L.L.C

Sell, rent, or sub-license material from Lumina HR Consulting L.L.C

Reproduce, duplicate or copy material from Lumina HR Consulting L.L.C

Redistribute content from Lumina HR Consulting L.L.C

This Agreement shall begin on the date hereof.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies; Search engines; News organizations; Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Privacy Policy

Effective Date: August 25, 2024

Lumina Career HR Consulting L.L.C ("we", "us", or "our") operates the website www.luminahrconsultingusa.com(the "Site"). This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Information We Collect

Personal Data: We may collect personally identifiable information, including but not limited to your name, email address, phone number, and other information you voluntarily provide when you register on the Site, make a purchase, subscribe to a newsletter, fill out a form, or enter other information on our Site.

Usage Data: We may also collect information on how the Site is accessed and used. This may include your IP address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

2. How We Use Your Information

We may use the information we collect for various purposes, including but not limited to: To personalize your experience and to deliver content and product offerings relevant to your interests. To improve our Site to better serve you. To process your transactions quickly. To send periodic emails regarding your order or other products and services. To follow up with you after correspondence (live chat, email, or phone inquiries). 

3. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, please note that no method of transmission over the Internet, or method of electronic storage is 100% secure and we cannot guarantee its absolute security.

5. Cookies

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

6. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

7. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this privacy policy, please contact us: By email: support@luminahrconsultingusa.com, by visiting this page on our website: Lumina HR Consulting - Contact Us / Booking, by phone number: (252) 242-0770 or by mail: PO Box 27 West Pittsburg, PA 16160.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

Removal of Links from our Website

If you find any link on our website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

### Consent Agreement

By submitting this form, you consent to Lumina HR Consulting L.L.C collecting, using, and disclosing your personal information as described below:

- **Purpose:** Your information will be used to provide HR consulting services, process transactions, and improve our offerings.

- **Access:** The information you provide will be accessed by authorized personnel of Lumina HR Consulting L.L.C and our trusted partners who assist in operating our website, conducting our business, or serving you.

- **Protection:** We implement various security measures to ensure the confidentiality and protection of your personal information.

- **Contact:** We may contact you via email, phone, or other methods to follow up on your requests and provide updates regarding our services.

- **Rights:** You have the right to request access to your data, correct any inaccuracies, and withdraw your consent at any time by contacting us at support@luminahrconsultingusa.com.